Our Culture
Our Vision
It is our vision to provide quality, compassionate care for pets and their people.
At Brook-Falls, we treat people too. We believe in treating our employees and clients with the same compassion and respect that we give every animal we treat. We strive to give every animal and every person a full and healthy life.
Mission & Values
We bring happiness and quality of life to our employees, pets, and their owners. We are pet care professionals who work as a team to help people and their pets in our community and abroad to promote the best human-animal bond possible. We offer optimal behavioral health, excellent veterinary care, and client education in a low-stress happy environment. We love your pets and we love what we do.
Benefits
- We offer a work environment that is centered around education
- We work with a wide variety of species
- Our culture is fast-paced and energetic
- We foster a hardworking and fun team atmosphere
- We are AAHA accredited–only about 15% of veterinary practices pass the evaluation process to become accredited so we are proud to be a part of that exclusive club
- We offer a competitive compensation package that includes:
- hourly wages
- continuing education
- tuition reimbursement
- employee discounts
- paid time off
- retirement plan with employer match
- a quality insurance package
Who We Are
Below are some of the things that our team participates in as a way to stay connected and continue to better each other:
Quarterly All-Staff Meetings
These meetings foster mass continuing education learning and past topics have been on finding your why; as well as emotional intelligence where we discovered our conflict management styles to better communicate with each other and our clients.
Annual Summer Party
In previous years, this has been in the format of a mass Brewers game with tailgating or even a party on the lake with a pontoon boat.
Annual Winter Holiday Party
This usually consists of an all-company-wide party with a photo booth, games, gift exchange/white elephant with awesome food and fun decorations.
Holiday Pet Pictures
Our team comes together as holiday elves to host a public pet picture event where all proceeds go to Wanakia Wildlife.
Summer and Fall Pet Fairs
We take this time to rally as a team to host informational booths at local pet fairs. Usually, we do this twice a year. Let’s be real, we usually spend a large amount of this time petting all the animals that come by. However, we then take the opportunity to speak with owners about all the wonderful things that Brook-Falls has to offer both them as well as their pets.
Communication Station
This magnetic dry-erase board is meant for mass communications. We have today’s date on there with festive seasonal cutouts. We post upcoming events and meetings as well as company outings/celebrations.
Employee Appreciation Week
Every October we celebrate employee appreciation week. Our company does a little something every day of the week. Sometimes our vendors will sponsor a day to celebrate our team. In years past, we have had a different food truck every day of the week. Last year we had a different theme for each day where we brought in food/treats. We ended the celebration with a group pumpkin carving. It is so much fun to celebrate our team together as one big family!
Nomination / Shoutouts board
We like to celebrate each other’s victories. Here is where we list shoutouts to one another as well as our monthly client reviews. It feels good to read about the impact we make on clients and their pets.
