Brook-Falls Veterinary Hospital & Exotic Care (BFVHEC) has a long-standing reputation for providing the very best care to our boarding guests. Based on this reputation, and the trust our clients have in our company, we are happy to announce a service that is in alignment with our continuing commitment to providing the highest quality of pet care. Our Pet Health Care Assurance (PHCA) will reimburse clients up to $300 in eligible veterinary expenses for illnesses or injuries that occur during their pet’s stay at Brook-Falls Luxury Pet Resort (BFLPR).

Which Pets are Eligible for Coverage?

All pets lodging at Brook-Falls Luxury Pet Resort. See ineligible expenses for more information.

Eligible Expenses

Eligible expenses include diagnostic and/or treatment expenses provided by a licensed veterinarian that are directly related to an illness or injury that arises during the pet’s stay at BFLPR, or that become evident up to 72 hours after your pet is checked out from our facility. These include vomiting, diarrhea, lethargy, not eating, lameness, etc.

Coverage Includes

  • All guests are monitored closely for early signs of stress, inappetence, diarrhea, vomiting, coughing, lameness, etc.
  • If anything unusual is noted, your pet will be examined by a Brook-Falls veterinarian and you will be notified.
  • Examination, diagnostic testing and treatments up to $300 will be started to get your pet on the path to recovery as soon as possible.

Ineligible Expenses

  • Pre-existing conditions or illnesses or injuries sustained by the pet before arriving at BFLPR.
  • Injury, illness or consequence when pets are lodged together at the client’s request.
  • Injury or illness caused by items that you bring (e.g., new food, treats, medication or chew bones causing GI upset, chewing their own bed/blanket or toys.)
  • Tracheal Bronchitis is not covered if the dog was not current on the required Bordetella and Bilvalent Flu Vaccines or did not receive the required Bordetella and Bivalent Flu Vaccines at least 7 days prior to boarding.
  • Injury or consequence while the dog is in the hands of the client or authorized agent, while the dog is on BFLPR property.
  • Gastric Torsion Dilation Syndrome (BLOAT)
  • Any self-inflicted injuries, (e.g., broken teeth from biting at gates or doorways, broken toenails from jumping on gates or doorways, self-mutilation due to stress or attempts to escape, etc.)
  • Natural disasters.
  • Pets with Diabetes Mellitus are not eligible.
  • Injuries obtained while the dog is attending Enrichment Doggy Day Care.

Maximum Reimbursement

$300 per incident, not to exceed $1000 per year.

Fee

$2.00 per pet, per day, due when boarding services are rendered.

Cancellation

BFVHEC may terminate any PHCA at any time. If cancelled, BFVHEC shall reimburse the client for eligible veterinary expenses incurred during the period of time in which the fee was charged.

Reimbursement Policy

  • To be eligible for reimbursement, all boarding fees must be paid in full.
  • The pet must have been evaluated by a licensed veterinarian within 72 hours of check out from BFLPR. In the event BFVHEC is not open and services are provided by another animal hospital, the illness/injury must be reported to BFLPR within 5 days of departure day and time. Clients will have an additional 5 days to provide BFVHEC a copy of the veterinarian’s diagnosis and treatment, including charges.
  • Clients are responsible for paying all veterinary expenses, BFVHEC does not make payment directly to the veterinarian.
  • BFVHEC reserves the right to speak directly to the veterinarian that provided treatment, to confirm the illness/injury is eligible for reimbursement. Clients must give their authorization to their veterinarian to speak to a BFVHEC representative, or the PHCA will be void.
  • Within 10 days of receiving the request for reimbursement with all the documents to support eligibility, BFVHEC will mail a check to the client.
  • BFVHEC maintains the right to disqualify expenses that are not directly related to the diagnosis and/or treatment of the pet’s illness/injury.

Severability

If any part of this Agreement shall be deemed unenforceable or illegal or in conflict with the General Statues of the State under which this Agreement shall be governed, then the parties agree that the portion of this Agreement deemed illegal or in conflict shall be void, but the remainder of the Agreement shall be valid and enforceable.

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