Hospital Support Team

Animal Ambassador Dexter joined the Brook-Falls animal ambassador team in September 2021 to help educate clients and the community about how milk snakes can make unique and wonderful scaley pets! Ultimately, he helps educate the importance of research before bringing home a new friend to ensure you can provide a healthy and appropriate environment for…

Client Service Representative Jennie grew up in the suburban comfort of West Allis. Her journey into animal care began when she volunteered at Valley of the Kings, sparking a passion she’s carried ever since. For her, working with animals means being their voice and seeing their joy. She’s driven by a commitment to ensuring they…

Client Service Representative Lizzie, a Wisconsin native and graduate of West Allis Central High, discovered her passion for working with animals through a childhood surrounded by diverse pets. With a bird room, geckos, iguanas, cats, dogs, and a vet tech mom, her deep compassion for animals became a driving force. In her role, Lizzie takes joy in…

Client Service Representative Kelsey, a Milwaukee native and sophomore majoring in Marketing at the University of Phoenix, discovered her passion for animal care through a childhood surrounded by pets.  Previously studying Animal Science at Illinois State University, Kelsey’s commitment to animal welfare was solidified during a 2018 internship at Shalom Wildlife, where she worked closely with animals and…

Client Service Representative Rachel, a West Chicago native, earned her education at UW-Milwaukee. Her love for animals stems from a childhood spent caring for family pets, inspiring her to work with them.  Professionally, Rachel enjoys the constant learning experience of working with animals, finding them both fun and smart. She goes above and beyond in pet care, driven…

Client Service Representative Stephanie, known as Effy, hails from Muskego and began her education at UW-Milwaukee before prioritizing family responsibilities. Fueled by a love for animals and a passion for helping others, Stephanie found her calling in working with pets, appreciating the unique personalities they bring. Motivated by a genuine desire to assist others, Stephanie goes above…

Client Service Representative & Veterinary Assistant Melissa grew up in Waukesha County. She has always had a passion for animals. She began volunteering at local rescues; even becoming a foster parent to pets in need of “at home care”. She learned a lot about animal care and dealing with a variety of medical/health issues that…

Client Service Representative & Veterinary Assistant Abby Buchholz grew up in Neenah, Wisconsin, with a big family of five kids and lots of pets. Having dogs and cats in the house greatly influenced her interest in working with animals as a career. As a child, her St. Bernard named Maverick, and her favorite cat, Smudge,…

Client Service Representative Lisa grew up in the Village of Whitefish Bay with her father and brother. During her childhood, she also spent a lot of time up north at her mom’s rural cabin. As a young girl, Lisa played soccer and did gymnastics with her friends. Lisa recently made a career change after deciding…

Client Care Coordinator Kara was born and raised in Menomonee Falls, WI, where she lived with her mother, father, and brother. As a shy teen, Kara spent her time raising Betta fish, eventually filling her bedroom with fish tanks. Due to her father’s allergies, Kara was unable to own any furry animals; however, it didn’t…