Brook-Falls is committed to adjusting the way we do business to keep both our staff and clients as safe as possible. We are open and fully operational to care for your furry, scaled and feathered family members. Please see below summary of operational changes and safety measures we have in place to achieve this goal:

When you arrive please call and inform either the hospital or resort that you are here with your pets. We will permit 1 client to accompany their pets into the building. We ask that all clients wear masks. When you enter our facility, please limit the surfaces you touch and use hand sanitizer that is provided to you right away. If you are more comfortable with services being performed curbside, we are happy to accommodate you!

 

Hospital Services:

  • Be prepared to reference one of the parking lot curbside service sign numbers or provide your vehicle description and method of payment to keep on file to promote contactless payment
  • Technician appointments and food or medication pick-ups will be performed curbside
  • Upon arrival, please remain in your vehicle, you will be escorted into the building and out of the building towards the end of the appointment
  • Curbside service will include technicians and doctors speaking with clients over the phone to discuss history and exam and a receptionist will call to collect payment
  • We encourage you to use the online store for food and medication refills – this includes free shipping!

 

Resort Services:

  • We encourage you to use our valet service for day care drop-off
  • Lodging check-in can be performed through valet drop-off or 1 client, wearing a mask, may accompany their pet into the building
  • We are limiting training class participation to 1 client per dog to promote social distancing

 

Additional Safety Measures:

  • Barrier shields are in place at the front desks
  • Waiting areas have been closed off to promote social distancing
  • Sanitizing station is available upon entry
  • Additional disinfecting measures are in place for common areas and restrooms
  • Staff members are wearing masks
  • Staff members will escort clients to limit the surfaces that are touched
  • Contactless payment is available
  • Curbside is available upon request
About Brook-Falls
Brook-Falls Veterinary Hospital and Exotic Care is dedicated to providing quality care to all companion pets and exotic animals. Brook-Falls is a Menomonee Falls, WI-based full-service veterinary hospital with an extensive range of comprehensive medical, dental, diagnostic, and surgical services to meet the varying needs of all patients. Brook-Falls Veterinary also offers informational and educational media and seminars for pet owners by way of blogs, digital TV series (Expert Veterinary Television), e-books, whitepapers, infographics, and more.
 
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